For half price shipping and fast processing, please order online, using your debit or credit card at www.ripfast.com. It's really easy & you see the many options available for each product! Simply add your product to your "basket" & follow your preferred onscreen choices.

You can order by telephone, if paying by credit or debit card. Our order line number is 0844 8888 786.

Lines are open: 9am-5pm (GMT), Monday - Friday. Outside these hours you confidently use our easy to use voicemail system.

You can order by faxing your order through on 0844 8888 785

You can post your order to us at: Ripfast Europe, Gym Building, Unit 1, 36 Hawarden Ave. Leicester LE5 4NN, England. Please note: Testosterone-2, Test-GH Stack, Test De Luxe Stack & the Weight Control Range are processed by our International Office and cannot be ordered by post. They must be ordered by phone or online. We accept cheques & postal orders as payment by post. We recommend that you do not send cash or coins by post due to security issues.

You can also visit us in person at the Ripfast Europe Building to collect your order in person: 

Ripfast Europe,
Gym Building,
Unit 1, 36 Hawarden Ave.
Leicester
LE5 4NN,
England. 

(Please note: Personal collection excludes Testosterone-2, Test-GH Stack, Test De Luxe Stack & the Weight Control Range as these are processed by our International Office and cannot be collected in person. They must be ordered by phone or online. Please call first if you wish to collect an order personally.)

Extensive information on all products is on our website. You are also covered by our no nonsense guarantee. But if you still need further advice, please call our advice line on 0116 246 5555. Our staff is more than happy to advise you on any of our products and to assist you in making the best possible choice.

If you are using a promotional code or discount code, you will be given the option to enter it as you place your online order. The system will then apply the discount or add the free gift to your basket. If you have any problems please call or email us.

Here are some of the most common solutions to ordering problems. 

1. Make sure you enter the exact billing address as it appears on your statement
2. Try refreshing the page (top 'refresh' button) or restarting your computer.
3. Try ordering on a different computer.
4. Order by phone or by mail. 

If problems persist, please contact us at info@ripfast.com

For general enquiries or complaints, please email: info@ripfast.com

Or you may contact us by telephone and we will try to answer your question immediately. Please have your account number or billing postcode at hand.

Sales line: (to place an order): 0844 8888 786
Advice line: (for product advice) 0116 246 5555

Advice Lines are open: 9am-5pm (GMT), Monday - Friday
Sales Lines are open as above and may be open longer during promotional periods.

Please note that half price shipping is available on online orders.

Order enquiries include:

• Order not received
• Missing items in a delivery or if you have received the wrong item
• Enquiries regarding payment, charges or a refund
• Stock Enquiries
• Training queries or product-related queries

Or you can write to us at:
Ripfast Europe,
Gym Building,
Unit 1,
36 Hawarden Ave.
Leicester LE5 4NN,
England.

Please allow up to 48 hours for a reply to your email and 7 days for a letter.

Ripfast will not share your information with companies outside of Ripfast for marketing purposes. Please refer to our Security and Privacy Policy for further details.

You can also visit us in person at the Ripfast Europe Building to collect your order in person.

Ripfast Europe, Gym Building, Unit 1, 36 Hawarden Ave. Leicester LE5 4NN, England.

(Please note: Personal collection excludes Testosterone-2, Test-GH Stack, Test De Luxe Stack & the Weight Control Range as these are processed by our International Office and cannot be collected in person. They must be ordered by phone or online. Please call first if you wish to collect an order personally.)

We accept all major credit and debit cards. This includes VISA, MasterCard, American Express, Visa Delta, Switch, Solo, Visa Electron and Maestro.

You can also pay by cheque or postal order made payable to RIPFAST.

Please write your postcode on the reverse of your cheque.

(Please note that Testosterone-2, Test-GH Stack, Test De Luxe Stack & the Weight Control Range are processed by our International Office and cannot be ordered by post/cheque. They must be ordered by phone or online.)

We recommend that you do not send cash or coins by post due to security issues.

Credit or debit card orders placed by telephone or via the internet, please allow 7 days.

Credit or debit card orders placed by post & payments by postal order, please allow 7 days.

Cheque orders, please allow 14 days.

We do not offer a next day delivery service but we make every effort to get your order sent out within 24 hours. If the product is in stock and there are no problems with processing your payment, you will often find that credit and debit card orders, do arrive within 3 working days, although we do not guarantee this.

If part of my order is out of stock, do I have to pay an extra delivery charge when it is sent to me?

If you try to order an item and it is out of stock, we can automatically send it to you when it is available. As the item was part of the original order, we do not make any extra delivery charge.

We regret that at present you cannot request a specific time for delivery. Your order will be delivered between 9am-5pm. The courier used depends on the size and weight of the parcel.

If you are out when delivery is attempted, the courier or postman should leave you a card to say that he has called. You can then collect your parcel from your local Royal Mail office or Parcel Force depot, depending on which was used.

All packages weighing over 1kg are shipped via Parcel Force and require a signature, dispensing the need for a recorded delivery. If however, your package weighs less than 1kg and is therefore being sent via Royal Mail, we can send it recorded if you request us to do so. This service is available for UK deliveries only.

This service is available for UK Deliveries only and requires a signature upon delivery. This service is only available for packages up to a maximum weight of 1kg at an additional cost of £5.00.

The shipping charge of your order is dependent upon the weight of your parcel. Please email us at info@ripfast.com and we can advise you how much it will cost.

Please allow between 7 - 21 days for delivery. Please note some countries have stricter customs clearance rules where goods can be held up.

If you are using a promotional code or discount code, you will be given the option to enter it as you place your online order. The system will then apply the discount or add the free gift to your basket. If you have any problems please call or email us.

Money back guarantees are restricted to one trial per product per client/address. The amount of time you have to try a product under the guarantee varies depending on the specific product. Please read the product information for details of this. The product must be used at the recommended daily dosage for the trial period allowed.

Supplements which have money back guarantees allow you to try the product at the recommended dosage for the guarantee period. If after this, you remain dissatisfied, please return the remainder to our offices as below.

We are unable to refund your shipping costs or the original delivery charge unless you received the wrong goods through no fault of your own

To return an item, please package it securely, preferably in the same package it was sent in and return it to us, with a copy of the invoice or a covering letter to:

Ripfast Returns Dept. c/o
Ripfast Europe,
Gym Building,
Unit 1,
36 Hawarden Ave.
Leicester LE5 4NN,
England.

We recommend that you use a service which you can track for extra assurance.

You should allow 7 days for the credit to show on your account if you paid by credit or debit card and 10 days to receive a cheque refund for all other forms of payment. What if my order arrives in a damaged condition? We would usually ask you to produce photographic evidence whatever the severity of the damage. We would then ask you to return the product in its original packaging, so that redelivery can be arranged at your convenience.

We cannot process your credit or debit card order without your full billing address and including postcode, so please ensure you supply this information even if you are requesting delivery to an alternative address. Please also ensure that your name matches the name as it appears on your card.

The card security code is a three digit number found on the reverse of your card on the signature slip. It is preceded by parts of your card number but it is always the last three digits that you need to supply.

The security code gives extra protection when shopping online, as only the person who holds the card will have access to the code, as it is not printed anywhere and does not appear on normal receipts.

We regret that we cannot process your order without this security number.

No, your card payment is not immediately processed. It is charged just before shipping.

Orders which have not already been dispatched by our warehouse may be changed or cancelled. In such instances, we would offer you a full and immediate refund or adjust the charge as appropriate. If you do place an order for the wrong flavour or product please call and speak to one of our staff as soon as possible on 0844 8888 786.

As part of our policy to protect against the fraudulent use of credit cards, we carry out random security checks on orders. These can take various forms, and from time to time it may be necessary for us to ask you to provide a copy of a recent statement header for the card being used on your order. Please note that we are only interested in confirming information already provided on your order, i.e. the billing name and address and card issuer details, and do not need to see actual transactions, which can be covered up. In case you have any concerns regarding security, we can assure you that all information is shredded as soon as we have confirmed the details required. We hope you appreciate that this is undertaken in the interests of fraud prevention, and is a necessary precaution.

As a customer, you are incredibly important to us, which is why our website has the very latest security features to protect you against credit card fraud

Your payment and order details are normally sent to us across a secure connection, which means that the information is encrypted and cannot be read by anyone other than ourselves.

Some computers prevent this secure connection and in such instances, please call us and place your by telephone on 0844 8888 786

Once you have completed your purchase and to ensure all confidential information is removed, we recommend that you close all browsers.

We may hold personal data relating to the transactions you enter into with us through the Site. We will disclose personal data to a party to the transaction to assist your transaction. When you purchase an item from us, we collect your name, address, telephone number, e-mail address and credit card details for the purpose of processing your order and notifying you of the status of your order.

This allows us to involve you in our purchasing process, to administer the purchasing process, to fulfill our obligations and to notify you if there are any issues with the purchasing process as well as to arrange for payment. Information may be used to check your credit status and credit account details for ordering purposes and to bill for services or products used or purchased. We may use the data collected to obtain clearance of your credit card payment.

Unless otherwise stated in this Privacy Policy data relating to you will not be disclosed to any third party unless you have specifically given your consent. We will not rent or sell your personal information without your permission.

We may disclose your personal data acting in good faith if it believes such action is necessary: to conform with a legal requirement or comply with the legal process, protect and defend our rights or property, enforce this online agreement, act to protect the interests of its users.